|Applies To||RSA Product Set: Identity Management and Governance, RSA Via Lifecycle and Governance (L&G), Aveksa ACM|
RSA Version/Condition: 6.9.1
Platform: RSA Soft-Appliance Installation
O/S Version: Red Hat 5 update 11 (5u11) and 6 Update 6 (6u6)
Note: RSA IMG (aka Aveksa ACM) has been re-branded to RSA Via Lifecycle and Governance (RSA Via L&G).
The application is sometimes referred to as IMG or ACM and now RSA Via L&G. They are all the same product.
|Issue||IMG 6.9.1 was not initially certified to run on Red Hat 5 update 11 ( 5u11 ) nor on 6 update 6 ( 6u6 ). |
When attempting to perform an install/upgrade on these OS versions, the installation will fail and the error message below is shown.
ACM is not supported on this version of Linux
Additional testing has been performed since the initial release of IMG 6.9.1, and Red Hat 5u11 and 6u6 are now supported versions for a software or soft-appliance installation.
Update: RedHat 5u11 is now a supported OS for Hardware Appliances which have been updated using the rsaimg_updater. 6u6+ are currently supported for software appliances only. Always refer to the current 6.9.1 Platform Support Matrix.
A updated OS Supported Versions Matrix PDF document is available on the RSA SecurCare Online portal.
|Tasks||This article provides instructions on how to allow the install/upgrade of IMG 6.9.1 to occur on Red Hat 5u11 and 6u6. |
The instructions should not be used for any other IMG version other than 6.9.1. These instructions should only be used for a software appliance.
To allow Red Hat 5u11 and 6u6 to be used for an IMG 6.9.1 installation or upgrade, two (2) installation script files need to be modified on the Aveksa Linux server before the installation process is started.
|Notes||Information regarding RedHat 5u11 on a hardware appliance can be found in the article below.|
Problems with uninstall.sh and install.sh after applying rsaimg_updater P03 or higher for RSA Via L&G 6.9.1 on hardware appliance running RedHat OS