000029590 - How to generate a HAR file in order to troubleshoot issues in RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 25, 2019
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Article Number000029590
Applies ToRSA Product Set:  RSA NetWitness Platform
RSA Product/Service Type: UI Interface
Platform (Other): Google Chrome
TasksHAR files can be very beneficial in diagnosing issues related to the Netwitness UI and may at times be requested by the Support team when troubleshooting particular problems.

The instructions below explain how to collect a HAR file using the Google Chrome browser.
  1. In the Netwitness UI, load the page that is experiencing the issue.
  2. Right-click anywhere on the page and select Inspect Element.  Alternatively, you may also strike the F12 key on the keyboard.
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  3. In the pane that opens at the bottom, click on the Network tab.
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  4. Click on the black circle on the left to begin recording the network session, assuming it is not already enabled.  (When enabled, the circle will be red.)
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  5. Refresh the page in the browser to capture the session information.
  6. Right-click anywhere in the bottom pane and select Save all as HAR with content.
    User-added image
  7. Save the HAR file and provide it to the Support team.

If you are unsure of any of the steps above or experience any issues, contact RSA Support quoting this article.