000030184 - IMG: How to setup a request form that allows users to lock/unlock and enable/disable user accounts from IMG

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030184
Applies ToRSA Product Set: Identity Management and Governance
RSA Version/Condition: 6.9+, 6.9.1+
Components:  Access Request, Password Management, AFX (recommended)
IssueThis article describes how to set up a request form in IMG so that users (such as a Help Desk) may unlock/unlock and/or disable/enable other users' accounts.
For example, a user becomes locked out of their account and calls the Help Desk. Help Desk users may fill out a request form to have the account unlocked for the user whose account is locked. With AFX, this request may be automatically fulfilled as soon as the request is made.
Tasks1. Create a request form as follows:
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2. Add a field to the form with Control Type “Account Table with Actions"
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Create a Request Button that calls the Form:
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4. Run the form
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It is also possible to create a separate form for each function (lock/unlock and enable/disable).
ResolutionNOTE: To automate the requests, make sure to bypass the approval phase in the workflow and use AFX to fulfill the request.
There is mention of 'Manage Accounts' and 'Manage User's Accounts' in the documentation to serve the same purpose but no such buttons exist in the product as it stands today. ACM-53310 has been created requesting that reference to these buttons be removed, or that these buttons be added to a future version of the product.