|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
|Issue||On the Operations Console > Administration > Downloading Troubleshooting Files page, the option to specify a day/date range is ambiguous.|
It is not clear from the menu, whether the day/week/month and No Date Restriction options apply to all selected Items, or just to the System Log Report.
|Tasks||Specify the number of days, weeks or months required to ensure the relevant troubleshooting data are saved in the downloaded file. Or, select "No Date Restriction" to download all log data from the appliance.|
|Resolution||The option to specify a day/date period applies only to the last bullet point "System Log Report" (that is, the bullet point immediately under which the date range options appear). For example, if you specify 1 day, the System Log Report CSV file includes data from the last 24 hours only. |
For the Authentication Manager Log Files option and for System Files, all available log data on the appliance in those categories are included in the zip file, regardless of what day/week/month/date option is selected. Consequently, the size of the downloaded troubleshooting zip file could be very large.