000030148 - Explanation of the day/date selection options when generating Authentication Manager 8.1 troubleshooting files

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030148
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
IssueOn the Operations Console > Administration > Downloading Troubleshooting Files page, the option to specify a day/date range is ambiguous.
Generate Files
It is not clear from the menu, whether the day/week/month and No Date Restriction options apply to all selected Items, or just to the System Log Report.
TasksSpecify the number of days, weeks or months required to ensure the relevant troubleshooting data are saved in the downloaded file. Or, select "No Date Restriction" to download all log data from the appliance.
ResolutionThe option to specify a day/date period applies only to the last bullet point "System Log Report" (that is, the bullet point immediately under which the date range options appear). For example, if you specify 1 day, the System Log Report CSV file includes data from the last 24 hours only. 
For the Authentication Manager Log Files option and for System Files, all available log data on the appliance in those categories are included in the zip file, regardless of what day/week/month/date option is selected. Consequently, the size of the downloaded troubleshooting zip file could be very large.