000029619 - Access Manager Token error in aserver.log files when servers in CLEAR mode

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029619
Applies ToRSA Product Set: ClearTrust
RSA Product/Service Type: Access Manager
RSA Version/Condition: 6.2
Platform: Windows
Platform (Other): null
O/S Version: 2008 Server R2 x64
Product Name: RSA-0010020
Product Description: Access Manager
IssueThe following errors show up in the aserver.log file when the servers are set for cleartrust.net.ssl.use=clear
sequence_number=36,2015-02-06 10:42:08:997 CST,messageID=1031,client_ip_address=,client_port=58480,result_code=0,result_action=User Token Failed,result_reason=Token error
The following message shows in the aserver.out file in DEBUG mode
EXCEPTION_TYPE=SecurityException, EXCEPTION_MESSAGE=At least anon SSL connection is needed for the function: createToken
ResolutionIf using CLEAR mode for the servers you must ensure that the cleartrust.runtime_api.security is also set to CLEAR mode.   This allows the creation of tokens in CLEAR mode.