000030255 - IMG - How to use ACM's built-in profiling to diagnose application memory issues

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030255
Applies ToRSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1 and 6.8.1
Platform: JBoss
Platform (Other): 6.9.1 and 6.8.1
O/S Version: N/A or SUSE Linux
Product Name: 
Product Description: 
IssueThe RSA IMG application is encountering out of memory issues or generating heap dump files.
ResolutionHow to use ACM's built in profiling feature to generate a "JBoss-YYYY-MM-DD.snapshot" file. 
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1) The SNAPSHOT will be written to the following directory which is created when you run "acm start-with-profiling": 
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/home/oracle/Snapshots 
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2) Commands to start ACM with profiling turned on and capture the profiling snapshot. 
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acm start-with-profiling 
acm profiling-start 
acm profiling-status - JUST INFORMS YOU THAT IT IS RUNNING - NOT a required step. 
acm profiling-snapshot - will provide info on where the "JBoss-YYYY-MM-DD.snapshot" file is written to: 
Snapshot captured: /home/oracle/Snapshots/JBoss-2015-04-20.snapshot 
acm profiling-stop 
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3) To re-start ACM with no profiling turned on. 
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acm stop 
acm start

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