000029431 - Unable to import values in a values list - The import has been cancelled.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029431
Applies ToRSA Product Set : Archer

RSA Version/Condition : 5.x

Platform : Windows
IssueUnable to import values in a values list:
User gets an error or a warning similar to :
The import has been cancelled.
ResolutionAlthough, the formatting looks correct; the user was still unable to import the values because of the encoding of the xml file.
The encoding of the file which did not work was : Encode in UTF-8 without BOM
User-added image
Changed the encoding to : Encode in UCS - 2 Little Endian 
User-added image
And the same import file works. Use Notepad++ to verify the encoding. 

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