000029433 - Unable to run a File transporter data feed - Can not download file 'C:\Archer\AS.csv' because it does not exist

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029433
Applies ToRSA Product Set : Archer

RSA Version/Condition : 5.x

Platform : Windows
IssueWhen trying to run a file transporter datafeed, it fails with the below error:
 
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
    <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
        <EventID>3</EventID>
        <Type>3</Type>
        <SubType Name="Error">0</SubType>
        <Level>2</Level>
        <TimeCreated SystemTime="2015-01-14T12:25:05.2774527Z" />
        <Source Name="ArcherTech.DataFeed" />
        <Correlation ActivityID="{c6b47ad7-358e-4da1-9019-193f62c263f2}" />
        <Execution ProcessName="ArcherTech.JobFramework.Job" ProcessID="12760" ThreadID="1" />
        <AssemblyVersion>5.5.20000.1217</AssemblyVersion>
        <Channel />
        <Computer>WINVM138170</Computer>
    </System>
    <ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>ArcherTech.DataFeed</TraceIdentifier>
                    <Description>Error downloading file 'C:\Archer\AS.csv'.</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <ContextData>
                        <LogReferenceId>011415-122505-2564</LogReferenceId>
                        <DataFeedId>20</DataFeedId>
                        <DataFeedName>Ftransporter</DataFeedName>
                        <DataFeedHistoryId>133</DataFeedHistoryId>
                    </ContextData>
                    <Exception>
                        <ExceptionType>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Can not download file 'C:\Archer\AS.csv' because it does not exist.</Message>
                        <Source>ArcherTech.DataFeed</Source>
                        <StackTrace>   at ArcherTech.DataFeed.Transporters.UNCFileTransporter.DownloadFile(Uri sourceFile)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>

 
ResolutionAlthough this error can occur for many reasons.
It is also possible if the name of the file is {filename}.csv [When extensions are hidden and you name the file as {filename}.csv; then technically the filename is {filename}.csv.csv
And when you provide the path of the file in the Feed as C:/Folder/{filename}.csv
 
It is actually looking for {filename}.csv
Where as the name of the file is {filename}.csv.csv
 
Hence it fails.

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