000030289 - notification does not go out from changed criteria

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030289
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP1
Platform: Windows
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
IssueWe have two rules 1.Notify Submitter- New Assessment Ready (sends notification When a new record is created) and 2.Notify Submitter- Submitter Changed (sends notification when submitter is changed in target Application – Applications ). Both the rules linked to one action Notify Submitter- New Assessment Questionnaire Ready-new.
We are having issue with 2.Notify Submitter- Submitter Changed. Submitter fields in questionnaire inherits username from Applications IT owner field. When we change the IT Owner in Applications ,this Notify Submitter- Submitter Changed rule gets satisfied and send an email to the users that’s chosen. The following action happens when there is a change in IT owner.
User-added image
ResolutionCustomer wanted to trigger a notification from the changed. This worked in scenario #1 because it was on a new record create/save. In scenario #2, the change happened on the child side and was inherited by the parent. However, since no change was made on the parent (where the DDE Notification was), no parent save happened and the notification did not trigger.
In order for the Notification to go out, it needs to be created and trigger from the child application or have a edit/save action on the parent to trigger it from there.