on Jun 14, 2016Article Content
| Article Number | 000030289 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: 5.5 SP1 Platform: Windows Platform (Other): null O/S Version: Customer doesn't know/not sure-see notes Product Name: null Product Description: null |
| Issue | We have two rules 1.Notify Submitter- New Assessment Ready (sends notification When a new record is created) and 2.Notify Submitter- Submitter Changed (sends notification when submitter is changed in target Application – Applications ). Both the rules linked to one action Notify Submitter- New Assessment Questionnaire Ready-new. We are having issue with 2.Notify Submitter- Submitter Changed. Submitter fields in questionnaire inherits username from Applications IT owner field. When we change the IT Owner in Applications ,this Notify Submitter- Submitter Changed rule gets satisfied and send an email to the users that’s chosen. The following action happens when there is a change in IT owner.  |
| Resolution | Customer wanted to trigger a notification from the changed. This worked in scenario #1 because it was on a new record create/save. In scenario #2, the change happened on the child side and was inherited by the parent. However, since no change was made on the parent (where the DDE Notification was), no parent save happened and the notification did not trigger. In order for the Notification to go out, it needs to be created and trigger from the child application or have a edit/save action on the parent to trigger it from there. |