|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Archer
RSA Version/Condition: 5x,6x
|Issue||We have two rules:|
We are having an issue with 2.Notify Submitter- Submitter Changed. Submitter fields in questionnaire inherit username from Applications IT owner field. When we change the IT Owner in Applications, this Notify Submitter- Submitter Changed rule gets satisfied and sends an email to the users that are chosen. The following action happens when there is a change in IT owner.
|Resolution||Customer wanted to trigger a notification from the changed. This worked in scenario #1 because it was on a new record create/save. In scenario #2, the change happened on the child side and was inherited by the parent. However, since no change was made on the parent (where the DDE Notification was), no parent save happened and the notification did not trigger.|
In order for the Notification to go out, it needs to be created and trigger from the child application or have an edit/save action on the parent to trigger it from there.