000029432 - Unable to login to Archer - Error GetFormattingColorNoEncoding

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029432
Applies ToRSA Product Set : Archer

RSA Version/Condition : 5.2

Platform : Windows
IssueUnable to login / open Archer Web UI:
Error:

 
<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.NET</TraceIdentifier>
                    <Description>StyleResourceLoader exception: QueryString: p=fH4vZXJyb3IuYXNweA2&amp;t=635473388144002868&amp;ArcherVersion=5.2.1.1013</Description>
                    <AppDomain>/LM/W3SVC/1/ROOT/Archer-1-130562155526697560</AppDomain>
                    <Exception>
                        <ExceptionType>System.ApplicationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>StyleResourceLoader exception: QueryString: p=fH4vZXJyb3IuYXNweA2&amp;t=635473388144002868&amp;ArcherVersion=5.2.1.1013</Message>
                        <Source />
                        <StackTrace />
                        <InnerException>
                            <ExceptionType>NVelocity.Exception.MethodInvocationException, NVelocity, Version=1.0.3.0, Culture=neutral, PublicKeyToken=407dd0808d44fbdc</ExceptionType>
                            <Message>Invocation of method 'GetFormattingColorNoEncoding' in  ArcherTech.Web.HttpHandlers.ResourceHandlers.Utility.StyleSheetHelper threw exception System.Collections.Generic.KeyNotFoundException : The given key was not present in the dictionary.</Message>
                            <Source>NVelocity</Source>
                            <StackTrace>   at ArcherTech.Web.HttpHandlers.StyleResourceLoader.GenerateStyleSheet(StyleSheetParams styleSheetParams)
   at ArcherTech.Web.HttpHandlers.StyleResourceLoader.HandleRequest(HttpContext context)</StackTrace>
                            <InnerException>
                                <ExceptionType>System.Collections.Generic.KeyNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                                <Message>The given key was not present in the dictionary.</Message>
                                <Source>mscorlib</Source>
                                <StackTrace>   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at ArcherTech.Web.HttpHandlers.ResourceHandlers.Utility.StyleSheetHelper.GetFormattingColorNoEncoding(AppearanceTheme activeAppearanceTheme, String enumType, String enumValue, String isBackground, String isStopColor)
   at ArcherTech.Web.HttpHandlers.ResourceHandlers.Utility.StyleSheetHelper.GetFormattingColorNoEncoding(AppearanceTheme activeAppearanceTheme, String enumType, String enumValue)</StackTrace>
                            </InnerException>
                        </InnerException>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/

 
ResolutionMost likely due to a wrong version of .NET installed. Or .NET installed incorrectly. Re-Install .NET to fix it 
Archer 5.2 requires .NET 4.0. Archer will not function if .NET 4.5 is installed.

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