|Applies To||RSA Product Set : Archer|
RSA Version/Condition : 5.x
Platform : Windows
|Issue||A user is unable to access any of the mail merge templates; although all the relevant access is give. However, the user is able to create any new mail merge templates.|
The mail merge can be edited by a sysadmin or any user who has sysadmin privileges.
|Resolution||This is by design and in order for a user to be able to view the templates, the user must be the respective module owner.|