000029445 - Unable to access/open existing mail merge templates

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029445
Applies ToRSA Product Set : Archer

RSA Version/Condition : 5.x

Platform : Windows
IssueA user is unable to access any of the mail merge templates; although all the relevant access is give. However, the user is able to create any new mail merge templates.
The mail merge can be edited by a sysadmin or any user who has sysadmin privileges.
ResolutionThis is by design and in order for a user to be able to view the templates, the user must be the respective module owner.