000029901 - 5.5.2.1 Installer gives message "the specified path, file name, or both are too long"

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029901
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.5 SP2
Platform: Windows
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
Issue5.5.2.1 Installer
gives mesUser-added imagesage "the specified path, file name, or both are too long"
ResolutionThe error appears to refer to an old path. In order to fix, do an uninstall and remove the entire RSAArcher directory. Once thsi is done, run the install again.

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