|Applies To||RSA Product Set: Archer|
RSA Version/Condition: All
|Issue||When performing a Quick Search or Advanced Search, the user is seeing blank records or values displaying "(no value)".|
The user creates 10 records and the records/values are searchable. Then, the user deletes 5 records, but the index is not automatically updated (which can be for various reasons). The search index files (segment files) will retain information about the deleted records and the records/values will display "(no value)". If the user clicks the link, they will not contain any information.
|Resolution||A Search Index Rebuild is needed to get rid of the deleted records. For these steps, refer to KB 30392: https://community.rsa.com/docs/DOC-45540.|