|Applies To||RSA Product Set: Security Analytics |
RSA Product/Service Type: Decoder, Log Decoder, Concentrator, Broker, Event Stream Analysis (ESA), Malware Analysis, Archiver
RSA Version/Condition: Series 4S Appliance
Platform (Other): Dell PowerEdge R620, Internal Dual SD Module (IDSDM), SD Cards
O/S Version: EL6
|Issue||This article will help you determine whether the SD Cards in an appliance are working properly or should be replaced. Please read this document, and all referenced documents carefully. |
This document will help you with the following actions and path to remediate any problems using either of two solutions.
Either solution will remediate any issues with the SD Cards in an appliance. The build-stick option will wipe the existing data and configuration from an appliance and install a new image that installs the CentOS operating system on the disk drives rather than the SD Cards. Replacing the SD Cards retains the existing data and configuration on an appliance and leaves the CentOS operating system on the SD Cards.
To build-stick the appliance, refer to Knowledgebase articles 29977 and 29857. Contact Technical Support and request a USB build-stick with the SA 10.4.0.2B image, or request a copy of the DVD ISO image.
If you have questions about the process please contact Technical Support.
NOTE: If you have a Hybrid or All-In-One appliance, replacing the SD Cards and re-imaging to SA 10.4.0.2B will cause loss of some data as some of the data is stored on drives in the appliance chassis.