000030298 - Replacing SD Cards in RSA Security Analytics Series 4S Appliances

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030298
Applies ToRSA Product Set: Security Analytics 
RSA Product/Service Type: Decoder, Log Decoder, Concentrator, Broker, Event Stream Analysis (ESA), Malware Analysis, Archiver
RSA Version/Condition:  Series 4S Appliance
Platform: CentOS
Platform (Other): Dell PowerEdge R620, Internal Dual SD Module (IDSDM), SD Cards
O/S Version: EL6
IssueThis article will help you determine whether the SD Cards in an appliance are working properly or should be replaced.  Please read this document, and all referenced documents carefully.  
Required Resources
  1. Knowledgebase article 30306, Using the IPMITOOL Script to Check and Identify SD Cards, explains how to check the status of SD Cards in the Series 4S appliance.  The tools for this process are found in that article. 
  2. Instructional video posted on the EMC Community Network.
  3. Knowlegedbase article 29977, SA 10.4.0.2B instructions for build sticking an appliance, explains how to create a USB build-stick to image an appliance.
  4. Knowledgebase article 29857, How to Build a Security Analytics or NextGen Build-Stick, explains how to image an appliance using the latest USB build-stick.  
  5. Instructional video posted at the EMC Community web site.
Overview
This document will help you with the following actions and path to remediate any problems using either of two solutions.
Either solution will remediate any issues with the SD Cards in an appliance.  The build-stick option will wipe the existing data and configuration from an appliance and install a new image that installs the CentOS operating system on the disk drives rather than the SD Cards.  Replacing the SD Cards retains the existing data and configuration on an appliance and leaves the CentOS operating system on the SD Cards.
  1. Determine if the SD Cards in an appliance must be replaced.
  2. Choose the preferred resolution:
    1. Replace the SD Cards.
    2. Build-stick the appliance. 
To replace the SD Cards, contact Technical Support and request the SD Cards recommended by the ipmitool and instructions. Also, view the instructional video posted on the EMC Community Network for detailed steps on locating and replacing the SD Cards.  
To build-stick the appliance, refer to Knowledgebase articles 29977 and 29857.  Contact Technical Support and request a USB build-stick with the SA 10.4.0.2B image, or request a copy of the DVD ISO image.  
If you have questions about the process please contact Technical Support.
NOTE:  If you have a Hybrid or All-In-One appliance, replacing the SD Cards and re-imaging to SA 10.4.0.2B will cause loss of some data as some of the data is stored on drives in the appliance chassis.   
 

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