000030367 - IMG requires an application restart after a patch is applied starting with 6.8.1 P15 and 6.9.1 P02

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030367
Applies ToProduct: RSA IMG
Version: 6.8.1 P15+ and 6.9.1 P02+
Platform: jboss
IssueStarting with 6.8.1 P15 and 6.9.1 P02, after a patch is applied, when connecting to the IMG browser, instead of a login screen, the following message is displayed:

User-added image
Tasks1. Restart IMG
Login as user 'oracle'
$ acm restart
2. Connect to the IMG URL again. The login window is displayed.
ResolutionStarting with 6.8.1 P15 and 6.9.1 P02 an additional step is required when applying patches to IMG. Previously once patch.sh completed execution, connecting to the IMG browser presented a login screen. Now after patch.sh restarts the application, the patch changes are applied and the application needs to be restarted a second time.
This is not mentioned in the release notes. ACM-54785 has been opened to get this documented as well as a request to have the second restart happen automatically as part of the patch installation process.

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