000030395 - The CacheManager has been shut down exception after geoip upgrade

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030395
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.1 P0
 
IssueAfter upgrading to new GeoIP file , one of customer server got stuck with this exception. They restarted the server but no help.
However, the exception has no impact on the normal end user transaction.
2015-05-29 20:06:33,047 ERROR [WebContainer : 1] [] [] [com.rsa.csd.config.AAOPGenConfigProxyImpl] - <Error getting parameter:> 


java.lang.IllegalStateException: The CacheManager has been shut down. It can no longer be used. 

at net.sf.ehcache.CacheManager.checkStatus(CacheManager.java:1158) 

at net.sf.ehcache.CacheManager.getEhcache(CacheManager.java:807) 

at com.rsa.csd.cache.EhcacheWrapper.getCache(EhcacheWrapper.java:30) 

at com.rsa.csd.cache.EhcacheWrapper.get(EhcacheWrapper.java:23) 

at com.rsa.csd.config.GenConfigCommandBase.getRegionContextHeirarchies(GenConfigCommandBase.java:95) 

at com.rsa.csd.config.GenConfigGetCommand.handleGet(GenConfigGetCommand.java:241) 

at com.rsa.csd.config.GenConfigGetCommand.execute(GenConfigGetCommand.java:55) 

at com.rsa.csd.config.AAOPGenConfigProxyImpl.invoke(AAOPGenConfigProxyImpl.java:119) 

at com.rsa.csd.config.GenConfigServiceDynamicProxy.invoke(GenConfigServiceDynamicProxy.java:68) 

at com.sun.proxy.$Proxy158.getCallerIps(Unknown Source) 

at com.rsa.csd.servlet.filters.CallerIpFilter.doFilter(CallerIpFilter.java:40) 

at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195) 

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91) 

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:960) 

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1064) 

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87) 

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:909) 

at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662) 

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200) 

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459) 

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526) 

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312) 

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:283) 

at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214) 

at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113) 

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) 

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) 

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) 

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) 

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) 

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) 

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) 

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1862) 
Resolution1. Make sure the Channel_Determination.zip and geoip.dat file is available inside "/export/appl/RSA/geoip/database" folder 



2. Do a clean restart of Websphere or the App Server used. temp and wstemp are normally the temporary files in WAS. You can clean it before restart 



/IBM/WebSphere/AppServer/profiles/AppSrv01/temp 

/opt/IBM/WebSphere/AppServer/profiles/AppSrv01/wstemp/ 

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