000029645 - Error occurs when you right-click on Analyze Module in RSA ECAT

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029645
Applies ToRSA Product Set: ECAT
RSA Version/Condition:
Platform: Windows
O/S Version: 2008 Server R2 x64
IssueWhen right clicking on a file from within the machines downloaded files tab, then choosing the option "Analyze Module",  the following error pop message is observed:
Unable to access the selected file(s). Specify the location of Files directory in Database --> Configure.

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ResolutionTo resolve the issue, follow the steps below.
  1. Log into ECAT Server UI.
  2. Click on Configure then Connection.
  3. Enter in the DB ECAT Primary Server Name, followed by the location of the ECAT Server files.
  4. Save changes.
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