000029561 - How to configure Approval Workflows so that the same individual approves changes only one time in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jun 18, 2020
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Article Number000029561
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All
IssueWhen multiple approvals are required for a change request, sometimes a single individual could be required to approve the same change item(s) multiple times. For example, a change request might require that a supervisor and a business owner both approve requests for access to a particular application. If the supervisor and business owner are the same individual, then that individual would be scheduled to approve the change item(s) twice. This RSA Knowledge Base Article explains how to modify a workflow so that a single individual only has to approve a change item(s) one time.
ResolutionTo ensure approvers only need to approve the same change item(s) one time, add Previous Approvers to the Exclude list in all Approval Workflow Node(s) of the Approval Workflow used for the change request:
  1. In the RSA Identity Governance & Lifecycle user interface go to Requests > Workflows > Approval tab > {Workflow name}. 
  2. For each Approval Workflow Node, click on the node and navigate to the Activity Node Properties panel on the right-hand side.
  3. Under the RESOURCES tab, configure each node as follows:

User-added image

As an Approval Workflow is processed, each Approval Node's criteria is checked to determine who should approve the request. By excluding Previous Approvers from an Approval Workflow Node, anyone who has already met the criteria for approving the request earlier in the workflow process is then excluded from approving the request again.