|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: All
|Issue||When multiple approvals are required for a change request, sometimes a single individual could be required to approve the same change item(s) multiple times. For example, a change request might require that a supervisor and a business owner both approve requests for access to a particular application. If the supervisor and business owner are the same individual, then that individual would be scheduled to approve the change item(s) twice. This RSA Knowledge Base Article explains how to modify a workflow so that a single individual only has to approve a change item(s) one time.|
|Resolution||To ensure approvers only need to approve the same change item(s) one time, add Previous Approvers to the Exclude list in all Approval Workflow Node(s) of the Approval Workflow used for the change request:|
As an Approval Workflow is processed, each Approval Node's criteria is checked to determine who should approve the request. By excluding Previous Approvers from an Approval Workflow Node, anyone who has already met the criteria for approving the request earlier in the workflow process is then excluded from approving the request again.