|Applies To||RSA Product Set: NetWitness Logs & Network|
RSA Product/Service Type: NetWitness UI, NetWitness Server
RSA Version/Condition: 10.6.x, 11.x
|Issue||Context Menus may seem to disappear entirely from the NW UI under Administration > System > Context Menu Actions. This can also happen when Context Menu files get corrupted if they are copied from Windows to Linux due to Carriage Return characters being inserted at the end of each line in the files.|
The error message "Error Loading Plugins" can be seen in the /var/lib/netwitness/uax/logs/sa.log file in these circumstances.
|Resolution||To resolve the issue, follow the steps below:|
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.