000029569 - SSO Auto-Provisioning Issues with Ping Authentication in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jul 16, 2019
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Article Number000029569
Applies ToRSA Product Set : RSA Archer
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 5.x, 6.x
IssueWe were working on setting up Single Sign-On(SSO) with Ping Identity. Everything worked except the auto-provision. It would error as  "user not found".
ResolutionA few items to check:
  1. Be sure the Domain is passed and that it is AN EXACT MATCH.
  2. Do not map the password attribute. A system-generated password that meets security parameters will be automatically added.