000030532 - RSA Archer Cannot delete record in Workflow

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jul 16, 2019
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Article Number000030532
Applies ToRSA Product Set: Archer
RSA Version/Condition: All versions
Platform: Windows
IssueWhen attempting to delete a record you get the following error message.Workflow Validation Failure message
Resolution

This record is in Workflow and cannot be deleted until the Workflow process is completed. This occurs when Workflow has been configured with the "Create Record Copy" option. The copy of the parent record is still in workflow and has not re-merged with the original record.
In reality, you will not be deleting the record returning the error from the screenshot.  Once the workflow completes it is re-merged with the original record.

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