000030147 - How to find IMG/Aveksa 6.9 and 6.9.1 patch files on SCOL

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030147
Applies ToRSA Product Set: Identity Management and Governance (IMG), Aveksa
RSA Version/Condition: 6.9, 6.9.1
IssueMany customers open tickets asking where to find the 6.9.1 and 6.9 patch downloads.  
The purpose of this KB article is to try and narrow down the amount of tickets submitted for this issue, and make it easier for customers to find the downloads.
ResolutionTo find the patch downloads of ACM versions on SCOL, please follow these steps:
1. Log in to SCOL
2. Click My Products
3. Find your IMG product with an Active contract, and click the Upgrade link.
For appliances, the product will look something along the lines of: ex. IMG R720 Appliance
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For VMs, the product will look like: Access Certification Manager
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4. You should now see a button that says Download Software, click this and wait for the next screen to load.
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5. Once the page loads, you should see have 2 options.  Click the link for RSA Identity Management and Goverance (formerly Aveksa) - Version Upgrades.
6. Now you should see 2 tabs (Current and Archive).  By default, you will be in the Current tab and see something like: ex. IMG HW Appliance V6.9.1P01.  The Current tab will always show the most recent release, in the screenshot below the most current version is 6.9.1 P01, but this will change as other patches are released.  (Be aware that this will be the link to take you to the downloads for P02 only.  In order to find the 6.9.1 software downloads for installation, you must click the Archive tab and locate the link that says 6.9.1 with no patches appended to it.)
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7. Click the Archive tab.  Here you will see a list of other versions and patches that are available for download.
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