000030134 - RTS - token count not displayed in UI

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030134
Applies ToRSA Product Set: Key Manager
RSA Product/Service Type: RSA Token Server Database
RSA Version/Condition: 1.2.x
IssueLogging in to RTS Web UI and looking at the token count, no value is displayed.
ResolutionThis happens if you are not using the RTS appliance real IP to reach the web UI. Use the RTS real IP address or hostname when connecting to the web UI. 
If you can't, you can log in via SSH and run the following SQL statement:
select count (*) from rtsowner.tscyobj