000029004 - Archer - How to run the Archer Configuration Report - ACR

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029004
Applies ToRSA Product Set: Archer

 
IssueHow to run the Archer Configuration Report?
ResolutionArcher 5.3 SP1 and above
  • Log on to the server where Archer is installed.
  • Go to Start -> All Programs -> RSA Archer -> Right click on 'RSA Archer Control Panel' -> Run as Administrator.
  • On the RSA Archer Control Panel Screen, Click on Plugins -> 'Configuration Report' as shown below:
           User-added image
Installation Report

  • On the Configuration Report tab -> Under the section Installation settings Click on 'Generate Report'.
           User-added image
  • This should generate a report and open it in the default web browser.
  • On the browser; press Ctrl+S. Select the location to save the report, type a file name, and select type as Webpage, Complete -> Click on Save.
Instance Report
  • Similarly, now run the Instance report by selecting the Instance in which the issue occurred under the Instance Report section and click on Generate Report.
           User-added image
  • This should generate a report and open it in the default web browser.
  • On the browser; press Ctrl+S. Select the location to save the report, type a file name, and select type as Webpage, Complete -> Click on Save.
Please email the two files to the respective Engineer for further troubleshooting.
Archer 5.3 version
In this version, the configuration report plugin runs as a standalone application.

  • You should have the Plugin downloaded from the community [https://community.emc.com/docs/DOC-25540]
  • Copy the downloaded zip file to the server where Archer is installed.
  • Extract the files from the zip file
  • Go to the folder -> Right-click ArcherTech.ControlPanel.Plugins.ArcherConfigurationReport.exe -> Right click as Administrator
Installation Report
  • Under the section Installation settings Click on 'Generate Report'.
  • This should generate a report and open it in the default web browser.
  • On the browser; press Ctrl+S. Select the location to save the report, type a file name, and select type as Webpage, Complete -> Click on Save.
Instance Report
  • Similarly, now run the Instance report by selecting the Instance in which the issue occurred under the Instance Report section and click on Generate Report.
  • This should generate a report and open it in the default web browser.
  • On the browser; press Ctrl+S. Select the location to save the report, type a file name, and select type as Webpage, Complete -> Click on Save.
Please email the two files to the respective Engineer for further troubleshooting.

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