000029005 - Archer - How to get the Archer logs

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029005
Applies ToRSA Archer : 5.x
IssueArcher - How to get the Archer logs
Resolution- Please log in to the Archer server.
- Open Archer Control Panel [Start - > All Programs - > RSA Archer - > RSA Archer Control Panel]
- Double click on the Instance
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Note: The name of the instance may vary depending on your setup [eg: 50000]
Go to the General tab -> Note the location of the Log files:
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Go to the folder (that you noted in the previous step) through your Windows Explorer and the directory structure will look like this:
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The Folders (Archer1, Archer2) include your Instance logs and the other log files are your root logs.
Note: The instance names may vary depending on your setup.
Request you to sort by date modified and send the latest updated logs in your root folder
  • Also, go into the respective Instance folder where the issue is occurring -> Sort by date modified and send the latest updated logs.
Please make sure that you send all the latest updated logs for that day.
  • Archer.ArcherTech.JobFramework.Job.xxxxxxxx
  • Archer.Archer.Services.DataFeedService.xxxxx
  • Archer.w3wp.xxxxx
  • QueuingService.xxxxx
  • Archer.ArcherTech.JobFramework.Job.xxxxxx

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