|Applies To||RSA Product Set: Archer|
RSA Product/service Type: Archer Platform, Archer Control Panel (ACP)
RSA Version/Condition: 5.x, 6,x
Platform: Windows Server
|Issue||Where can I find the log files associated with my RSA Archer Suite environment?|
|Resolution||Follow the instructions below to find the RSA Archer Suite log files.|
When sending these logs to RSA Customer Support, please make sure that you send all the logs for the day the issue you having occurred, which are listed below.
Note: The instance names may vary depending on your setup. It is recommended that you sort by date modified and send the latest updated logs in your root folder. You should also open the respective Instance folder where the issue is occurring, sort by date modified and send the latest updated logs.
It's best if you zip the logs up and email them via the case email thread, upload them to the support case via the RSA Case Management portal or using the RSA SFTP site if the zip file is very large.