000029171 - How to install VMware Tools on an RSA Virtual Appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029171
Applies ToRSA Product Set: All RSA Products
RSA Product/Service Type: Virtual Appliance / Virtual Machine
Platform: VMware vCenter, ESX, ESXi
Platform (Other): VMware Tools
IssueWhen you create virtual instances of RSA Appliances, the VMware Tools may not install through the vCenter thick client.  Use these steps to install the VMware Tools on your appliances.
TasksTo complete the installation you will need access to vCenter to copy the VMware Tools files to the virtual machine. You will also need access to the Console of an ssh session to the virtual machine. 
ResolutionFollow these detailed steps to install VMware Tools.
  1. Logon to vCenter.
  2. Open the Console to the virtual machine.
  3. Connect the CD/DVD drive to an ISO image on the datastore on the ESX host.
    • By default the VMware Tools ISO image is in the vmimages folder on your ESX host.
    • Open the tools-isoimages folder.
    • Select the linux.iso file and click OK
  4. Logon to the virtual machine through the vCenter Console or an ssh session.
  5. Create a mount point and mount the virtual CD/DVD 
mkdir /mnt/cdrom

mount -t iso9660 /dev/cdrom /mnt/cdrom

  1. Copy the installation file from the CD/DVD drive to the appliance.
cp /mnt/cdrom/*.gz /tmp

  1. Unmount the CD/DVD drive.
umount /dev/cdrom

  1. Unzip the VMware Tools files into the /tmp folder and launch a silent installation of the VMware Tools.
cd /tmp 
tar zxpf VMwareTools-9.4.0-1280544.tar.gz
cd vmware-tools-distrib
./vmware-install.pl --default EULA_AGREED=yes

  1. Start the VMware Tools from the command line or reboot the virtual machine.
/etc/vmware-tools/services.sh restart 

  1. Verify that the VMware Tools are installed, up-to-date and running in vCenter. 
  2. Return to the Console in vCenter and disconnect the ISO image from the virtual CD/DVD.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article number for further assistance.