|Applies To||RSA Customer Support|
|Issue||Requesting technical assistance from RSA Customer Support.|
|Resolution||RSA Worldwide Customer Support strives to meet or exceed the terms and conditions of active support contracts. We provide RSA customers with world-class telephone support services.|
Please call RSA Customer Support for urgent related matters using one of the listed telephone numbers at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm.
Customers wishing to open a support request for non-urgent matters can email firstname.lastname@example.org using the email template below. Emails sent to email@example.com are processed Monday through to Friday, during RSA business hours. RSA Customer Support centers and information on RSA business hours are listed at URL http://www.emc.com/support/rsa/contact/index.htm.
Customers can open and manage cases online via case management in RSA SecurCare. Customers are required to register for case management where a token is provided, allowing the customer to authenticate to this service.
IMPORTANT NOTE: use URL https://knowledge.rsasecurity.com/mrktng/findserial.aspx to locate the RSA product license information.
The Customer Guide to RSA Technical Support is found at URL http://www.emc.com/collateral/software/technical-documentation/9213-h9036-cusip-gd-0911.pdf providing information on support offerings, case management processes and RSA support policies.