000028812 - KB-1042 - How to Disable Mail Server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028812
Applies ToAffected Versions: All Versions
ResolutionThere’s no option from the UI to disable the email listener in an appropriate way. If no listener is specified from UI, the default mail server available on machine is used. Otherwise the mail server specified from UI will be used.
To disable mail listener.
1. Specify incorrect mail server
This option will disable sending emails, but there will an error message in the server logs every time an email is to be sent.
2. Inactivate mail listener from DB, by executing the following sql, logged in as the avuser:
SQL> UPDATE T_MESSAGE_CHANNEL_LISTENERS SET ACTIVITY_STATUS = 'InActive'

The above command will inactivate mail listener but the server will need to be restarted for new value to take affect.

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