000028862 - KB-1077 - Synching ACM system time with time server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028862
Applies ToAffected Versions: All Versions
ResolutionBy default the Aveksa sourced appliance uses the rdate command to synchronize the time on the system. Also by default ACM attempts to connect to a public time service - however most sites block both rdate and access to public time servers. To change the time synchronization method use the following:
To use rdate ask the client what their internal time server is and enter it in the UI.
You should test it (as root) from the command line
rdate <host>

If the rdate command does not work, you can try using the ntpdate command with this syntax (use the same host as above and also do it as root)
ntpdate -s <host>

ntpdate -s -u <host>

If ntpdate works you can create / modify the updatetime script in /etc/cron.daily to sync the time on the appliance. The script consists of the line you used to get the time from the server.

Also see KB-1409 - System Clock Time Synchronization with a Corporate Time Server for similar information on time synchronization