000028863 - How to Synchronize the RSA Identity Governance & Lifecycle hardware appliance with a corporate time server

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 13, 2019
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Article Number000028863
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Product/Service Type: Appliance
RSA Version/Condition: All
 
IssueThe RSA Identity Governance & Lifecycle hardware appliance is already configured to synchronize its system clock with a public time server, clock.psu.edu. It uses a script named, updatetime in the folder named, /etc/cron.daily.

Note the contents of the script use the rdate command to update the system clock’s time with the time from the time server. As the root user:

# cd /etc/cron.daily
# cat updatetime
rdate -s clock.psu.edu

 
However, most corporations block public time servers and do not allow the rdate command with the corporate internal time servers. As a result the ntpdate is used with the corporation’s internal time server.
Resolution

Steps to Synchronize the RSA Identity Governance & Lifecycle system clock with Corporate Time Servers:



  1. Login to the RSA Identity Governance & Lifecycle application server as the root user.
  2. vi /etc/cron.daily/updatetime
  3. Comment out the rdate line
  4. Add the ntpdate command in the file and pass it the hostname or IP address of the corporate internal time server.


Example:
 




# cd /etc/cron.daily

Contents of updatetime before making the changes:
# cat updatetime
rdate -s clock.psu.edu

Contents of updatetime after making the changes:
# rdate -s clock.psu.edu
ntpdate 170.6.240.118 170.6.240.44 170.6.223.10


 


To test the changes, execute updatetime:
 

# /etc/cron.daily/updatetime
18 Sep 14:16:57 ntpdate[29068]: adjust time server 170.6.240.44 offset 0.128244 sec



See RSA Knowledge Base Article 000033603 -- How to troubleshoot a time drive/NTP server that is not updating time to synchronize the RSA Identity Governance & Lifecycle hardware appliance with an NTP server.


 

 



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