000028841 - KB-1018 - Out of Memory Exception during collection

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028841
Applies ToAffected Versions: 3.6.X
ResolutionMemory exceptions can sometimes be caused by a lack of configured memory for the AveksaAgent. To fix this increase the memory on the agent using the following process:
1. On the ACM appliance, logged in as the oracle user go to the directory AveksaAgent/conf
$ cd /home/oracle/AveksaAgent/conf
2. Look for a file called wrapper.conf in that directory
3. Open the file (using your preferred editor) and look for the variables:
wrapper.java.initmemory and wrapper.java.maxmemory.

By default they are set to 128 and 256
4. Change these settings to 256 and 512 to increase min and max memory
5. Re-start the agent
sudo service aveksa_agent stop

sudo service aveksa_agent start

6. To verify that the new settings took effect execute the following from the UNIX command line:
ps -ef | grep Boot

This should show the agent process. You should see a line something like the one below .The data in RED indicates that the memory has been increased.
oracle 19226 19224 7 00:34 ? 00:00:01 /usr/bin/jdk1.5.0_06/bin/java -Dagent.home=.. -Djava.endorsed.dirs=../common/endorsed -Xms256m -Xmx512m -Djava.library.path=../agent/lib -classpath ../agent/lib/wrapper.jar:../agent/lib/bootstrap.jar:../common/lib/log4j-1.2.9.jar:../conf -Dwrapper.key=seVkK80NVoRf0CVp -Dwrapper.port=32000 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.pid=19224 -Dwrapper.version=3.2.0 -Dwrapper.native_library=wrapper -Dwrapper.service=TRUE -Dwrapper.cpu.timeout=10 -Dwrapper.jvmid=1 org.tanukisoftware.wrapper.WrapperSimpleApp com.aveksa.client.datacollector.startup.Bootstrap start
If these settings don’t solve the problem try increasing the memory using min 384 and max 768.