000029251 - User getting SOAP Login errors in application when sure about SOAP Login name and Password

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029251
IssueA user is having trouble getting the SOAP Account to work, getting username/password failure message and has checked the username and password, and he/she has confirmed with RSA Technical Support that they are correct.
ResolutionMake sure that the user's application is using all CAPS for the SOAP Login name. Unlike the backoffice login accounts where capitalization does not matter, it does for the SOAP Username and must be all capitals