000028907 - Vulnerability Analytics - Assignee drop down is blank. Hence unable to create a ticket in VA

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000028907
Applies ToVulnerability Risk Management VRM 1.1 
Vulnerability Analytics VA 1.1
Archer 5.4.x onwards

IssueThe assignee drop down in the VA web interface is blank due to which we will be unable to create any tickets in VA.
The field does not populate even after running the getArcherLookup job on the VA
Resolution- Make sure you have users created in Archer
- Verify that these users (that you are expecting to see in the assignee drop down in VA) are a part of the VRM group.
NOTE: The users will not be pulled into VA if they are a part of any one of the below groups alone:
VRM: Read only
VRM: IT Security
or any group beginning with VRM.
The user(s) SHOULD be a part of the parent group in Archer called 'Vulnerability Risk Management' for them to be pulled in VA.