|Applies To||Vulnerability Risk Management VRM 1.1 |
Vulnerability Analytics VA 1.1
Archer 5.4.x onwards
|Issue||The assignee drop down in the VA web interface is blank due to which we will be unable to create any tickets in VA.|
The field does not populate even after running the getArcherLookup job on the VA
|Resolution||- Make sure you have users created in Archer|
- Verify that these users (that you are expecting to see in the assignee drop down in VA) are a part of the VRM group.
NOTE: The users will not be pulled into VA if they are a part of any one of the below groups alone:
VRM: Read only
VRM: IT Security
or any group beginning with VRM.
The user(s) SHOULD be a part of the parent group in Archer called 'Vulnerability Risk Management' for them to be pulled in VA.