000026390 - Can RCM be configured to send the fully qualified host name to the smtp server?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026390
Applies ToRSA Certificate Manager 6.8
RSA Certificate Manager (RCM)
Microsoft Windows Server 2003 SP2
IssueCan RCM be configured to send the fully qualified host name to the smtp server?

It's not the SMTP host, it's the local host's name as sent in the SMTP EHLO.

IT mail team changed the relays, and they now require that the sending host provide a FQDN as part of the EHLO so they can do a reverse dns lookup. Currently RCM sends the following ehlo:

HELO rcm0012601 <<--this is the RCM server host name.

We need it to send:

HELO rcm0012601.corp.acme.com

ResolutionEngineering has provided new binaries for RCM to send the fully qualified host name to the smtp server.
Contct RSA.
NotesCERTMGR-3876
Legacy Article IDa54630

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