000026960 - How to reset the RSA NetWitness Platform UI back to default factory settings

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 24, 2019
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Article Number000026960
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: NW UI
RSA Version/Condition: 10.6.x
Platform: CentOS 6
IssueHow to reset the RSA NetWitness UI back to default factory settings.
How to reset the UI database in RSA NetWitness.

It is sometimes useful for a variety of reasons to reset the NetWitness database to return the settings back to factory settings as if it were a fresh install.  Doing so will delete any dashboards and dashlets, as well as local and external users' configuration.

To reset the UI database, issue the commands below:

  1. stop jettysrv
  2. cd /var/lib/netwitness/uax/db
  3. rm -rf *
  4. start jettysrv
Legacy Article IDa65395