|Resolution||Send the following to RSA Support for review:|
- Run msinfo32 and export the results to text file.
- Zip and send the following information:
- RSA_HOME\config\logs, and
- Zip the files referenced in steps 1 and 2 into a file named with your case number and anonymously FTP to ftp://ftp.rsasecurity.com/support/incoming
- Email the Technical Support Engineer who owns your case to let them know that the files have been placed on the FTP server, along with the exact file name(s).