000027000 - SP4 install fails  At 48% received error 'the installation has failed database patch installation failed.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027000
Applies ToAuthentication Manager 7.1 SP4
ERROR! Time Out on waiting for Database Services Start
IssueSP4 install fails, At 48% received error 'the installation has failed database patch installation failed.

The file  (RSAHome)/logs/patch_install.log shows:

Thu 01/06/2011 12:18:37.82 Database listener have started successfully.
The RSA Authentication Manager Database Server service is starting..............
The RSA Authentication Manager Database Server service was started successfully.

Thu 01/06/2011 12:19:13.02 Wait for starting Database Server .
Thu 01/06/2011 12:19:13.16 Wait for starting Database Server .
Thu 01/06/2011 12:19:18.80 Wait for starting Database Server .

Thu 01/06/2011 12:20:52.33 ERROR! Time Out on waiting for Database Services Start
(Jan 6, 2011 12:20:52 PM), Install, com.installshield.rsa.ippi.install.actions.product.RSAExecAction, msg1, Command: D:\PROGRA~1\RSASEC~1\RSAAUT~2\db\tmp\upgrade10205.cmd

Resolution

The following services may lock files and are recommended to be stopped, before installing SP4

  • Microsoft Distributed Transaction Coordinator
  • Microsoft Distributed Transaction Client
  • Microsoft COM+ Event System
  • Any anti-virus software and services
  • SNMP and related services
  • MTSrecovery services
  • BackupExec agent services
  • IBM Director Support services
  • CA BrightStor Universal Agent services
  • VMware Tools and services
  • WMI (Note: this should be set to Manual, Not Disabled)
     
 
NotesSee also  "Authentication Manager 7.1 SP4 Installation Tips on Windows Environment" a56533.

NOTE: To reiterate the point for extra emphasis - it is critical that the WMI service is NOT SET TO DISABLED.
Legacy Article IDa54146

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