000027219 - Best practices for using an RSA SecurID SID800 USB token connected on a remote system

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027219
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Client
RSA Version/Condition: 3.5
  • What is best way to use a SID800 connected on a remote system?
  • Can the RSA SecurID software token application using a SID800 be accessed remotely?
  • When accessing a system remotely via RDP and connecting the RSA device in the USB port, the SID800 token is not seen.
  • An offshore automation team will not have the SID800 device in their hand, so they need to connect to the system remotely.
ResolutionThere is no to access the SID800 remotely using RDP; that is the way RDP and smart cards work. A different remote access application like VNC would need to be used.
Legacy Article IDa50317