000027204 - RCM error when using Firefox 11

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027204
Applies ToRSA Registration Manager 6.8
RSA Certificate Manager 6.8
Mozilla Firefox 11
IssueRCM error when using Firefox 11
When Vetting certificate using Firefox 11, get ERROR: 501 method not implemented P to index.acml not supported

The below listed issues are observed while executing the RCM 6.8 build 519 with Firefox 11 browser
installed on Windows 2003 machine.

i) The back buttons are not working for the below operations:

Certificate Operations workbench:
*Report generation.

CA Operations workbench:
*Generate complete CRL,Generate Delta CRL,Generate ARL.
*Change passphrase.
*Replace certificate.
*Local CRL publishing,Local Delta publishing,Local ARL publishing.
*Revocation list signer.
*Jurisdiction configuration.

ii) Audit Operations workbench:
*While clicking the verify log button,Log file verification is failing.

The RCM installation is performed successfully using Firefox11 browser.
But for RRM, we are not able to proceed the installation with Firefox 11.

iii) RRM installation error with Firefox11 browser:

1.Untar the RRM package.
2.Proceed the browser based installation using firefox11.
3.Then click make certificate request.
4.Click issue certificate from RCM.
5.Click Apply LDAP ACL rules.
6.The below error is thrown.

<TITLE>501 Method Not Implemented</TITLE>
<H1>Method Not Implemented</H1>
P to /index.html not supported.<P>
Invalid method in request P<P>
<ADDRESS>Apache/1.3.39 Server at rm.heb.com Port 444</ADDRESS>

ResolutionCurrently Firefox 11 is not supported with RCM 6.8.  Please refer to the RCM documentation for supported browsers.
Legacy Article IDa58068