000027265 - Logs to collect for an RSA SecurID Appliance 3.0 SP4 installation failure

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027265
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 3.0
 
IssueThis article provides a list of logs to collect for an RSA SecurID Appliance 3.0 SP4 installation failure.
 
TasksPlease collect at least the following. Note that some of these may or may not exist depending on where in the installation the failure occurred.

Files


  • /var/log/messages 
  • /var/log/conary 
  • /var/log/cap_update.log 
  • /var/log/CAP/cap.log 
  • /usr/local/RSASecurity/RSAAuthenticationManager/db/network/log
  • /usr/local/RSASecurity/RSAAuthenticationManager/db/admin/<instance name>/bdump/alert _<instance-name>.log.

Directories


  • /var/log/raa 
  • /usr/local/RSASecurity/RSAAuthenticationManager/ApplianceUpdateLogs  
  • /usr/local/RSASecurity/RSAAuthenticationManager/install/logs 
  • /usr/local/RSASecurity/RSAAuthenticationManager/logs
  • /usr/local/RSASecurity/RSAAuthenticationManager/db/cfgtoollogs/opatch  
  • /usr/local/RSASecurity/RSAAuthenticationManager/db/tmp 
Legacy Article IDa53582

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