000027471 - When does the light on the SID800 go out?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027471
Applies ToRSA SID800
RSA SecurID SID800 Hardware Authenticators
RSA SecurID SID800 Authenticator
RSA Authentication Client (RAC)
RSA Smart Card Middleware
RSA Authenticator Utility (RAU)
IssueWhen does the light on the SID800 go out?
SID800 light not on
SID800 light blinking

In general terms:

  • When device is connected, light is on
  • When applets are processing, light is off
  • When applets are done, light is back on
  • Blinking is usually quick commands (fast on/off basically)
  • Visible "off" is typically a slower command, like pulling a tokencode

The connection/activity light is not required by the USB protocol. The light is utilized whenever a command is sent to the USB firmware that requires processing by an applet, the light is turned off, the applet processes the command, and then the USB firmware turns the light back on.


The long duration commands are:

  1. getting a Tokencode (max ~ 2s)
  2. generating a keypair (max ~ 7s)
  3. deleting a certificate (if there are many certificates present on the card)

In terms of getting a tokencode:

  1. Light on when connected/ready
  2. Token will blink quickly for any quick commands (token may be in use for other reasons).  This includes perhaps two quick commands in prep for pulling a tokencode.
  3. Light will turn off while the tokencode is being pulled
  4. Light will turn back on once the tokencode has been given to the SoftID client via the Middleware (slower command, hence the longer "blink")
Legacy Article IDa48544