000027676 - Slow login to Windows Agent

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027676
Applies ToAgent 7.2
The GPO options Verify RSA Shared Components is Enabled (default setting)
Agent 7.1
Windows 2003
Windows 2008
IssueThe trace.log from the agent shows the following
[6440] 16:41:58.645 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[5800] 16:42:13.653 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[9072] 16:42:23.668 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[8232] 16:42:28.520 File:acdllent.c Line:95 # DLL_THREAD_DETACH
[9032] 16:42:28.660 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[8556] 16:42:28.660 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[6696] 16:42:29.440 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[6072] 16:42:29.440 File:acdllent.c Line:95 # DLL_THREAD_DETACH
[6040] 16:42:29.456 File:acdllent.c Line:95 # DLL_THREAD_DETACH
[5112] 16:42:29.456 File:acdllent.c Line:100 # DLL_PROCESS_DETACH

Login is slow when attempting to login to a Windows Agent
ResolutionAllow the PC to access these URLS or disable the shared component verification through the GPO.
Under the GPO the setting
Computer Configuration ->Administrative Templates ->RSA Desktop ->Common Settings ->Verify RSA Shared Components 
To disable verification the setting should be enabled and the value DO NOT VERIFY set.
NOTE: If this policy is not configured or DISABLED the authenticity of shared components IS verified
In the registry
COMPUTER\HKEY_LOCAL_MACHINE\SOFTWARE\POLICIES\RSA\RSA DESKTOP\COMMON Settings\ Verification should have value 0 on the client PC
Legacy Article IDa61386

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