000027676 - Slow login to RSA Authentication Agent for Windows 7.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 26, 2019
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Article Number000027676
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.x
IssueLogin is slow when attempting to login using Windows Agent. The trace.log from the agent shows the following:

[6440] 16:41:58.645 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[5800] 16:42:13.653 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[9072] 16:42:23.668 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[8232] 16:42:28.520 File:acdllent.c Line:95 # DLL_THREAD_DETACH
[9032] 16:42:28.660 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[8556] 16:42:28.660 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[6696] 16:42:29.440 File:acdllent.c Line:89 # DLL_THREAD_ATTACH
[6072] 16:42:29.440 File:acdllent.c Line:95 # DLL_THREAD_DETACH
[6040] 16:42:29.456 File:acdllent.c Line:95 # DLL_THREAD_DETACH
[5112] 16:42:29.456 File:acdllent.c Line:100 # DLL_PROCESS_DETACH

ResolutionAllow the PC to access these URLs or disable Verify RSA Shared Components through the GPO.

To disable RSA Verify RSA Shared Components:
  1. In Group Policy Management, navigate to Computer Configuration > Administrative Templates > RSA Desktop > Common Settings.
  2. Double click Verify RSA Shared Components.
  3. Select Enabled.
  4. From the drop down, select Do not verify.

Verifying authenticity makes the system more secure, but verification may impact performance. Verification is on by default. If the GPO option is disabled or not configured, verification is enabled by default. 

To disable RSA Verify RSA Shared Components in the registry:

  1. In the Registry Editor, navigate to COMPUTER\HKEY_LOCAL_MACHINE\SOFTWARE\POLICIES\RSA\RSA DESKTOP\COMMON Settings\Verification.
  2. Set the value of Verification to 0.
Legacy Article IDa61386