000027779 - RSA Archer: Mail Merge with Cross Reference to Leveled Application Does Not Return Data

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000027779
Applies ToRSA Archer
IssueA mail merge template includes a cross-reference to a leveled application.  No data is returned for this field.
ResolutionMail merge does not work for a cross-reference field that is configured to reference all levels of a leveled application. (When you create a cross-reference to a leveled application, you can configure it to reference either one specific level, or all levels.) Currently, for the mail merge to work, the cross-reference would have to point only to the top level of the application.

This issue has been logged as an enhancement request.  In the future, the ability to export to mail merge from a multi-levelled cross reference may be added, but no target date has been set.
NotesIf you want to check back with us, please contact Archer Support and reference Jira Ticket Archer-2513.
Legacy Article IDa66421