on Jun 14, 2016Article Content
| Article Number | 000027779 |
| Applies To | RSA Archer |
| Issue | A mail merge template includes a cross-reference to a leveled application. No data is returned for this field. |
| Resolution | Mail merge does not work for a cross-reference field that is configured to reference all levels of a leveled application. (When you create a cross-reference to a leveled application, you can configure it to reference either one specific level, or all levels.) Currently, for the mail merge to work, the cross-reference would have to point only to the top level of the application. This issue has been logged as an enhancement request. In the future, the ability to export to mail merge from a multi-levelled cross reference may be added, but no target date has been set. |
| Notes | If you want to check back with us, please contact Archer Support and reference Jira Ticket Archer-2513. |
| Legacy Article ID | a66421 |