|Applies To||RSA Archer|
|Issue||A mail merge template includes a cross-reference to a leveled application. No data is returned for this field.|
|Resolution||Mail merge does not work for a cross-reference field that is configured to reference all levels of a leveled application. (When you create a cross-reference to a leveled application, you can configure it to reference either one specific level, or all levels.) Currently, for the mail merge to work, the cross-reference would have to point only to the top level of the application.|
This issue has been logged as an enhancement request. In the future, the ability to export to mail merge from a multi-levelled cross reference may be added, but no target date has been set.
|Notes||If you want to check back with us, please contact Archer Support and reference Jira Ticket Archer-2513.|
|Legacy Article ID||a66421|