000033203 - RSA Security Analytics license page shows no licenses after upgrading

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 5Show Document
  • View in full screen mode

Article Content

Article Number000033203
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics UI
RSA Version/Condition: 10.5.2, 10.6.0,
IssueAfter upgrading to Security Analytics version 10.5.2 or, the licensing overview page shows no licenses, as in the image below:
no licenses

SA.log file show error:
2016-07-01 17:24:36,274 [qtp684874119-256] ERROR com.rsa.smc.sa.admin.web.controller.ajax.AdminSystemLicensingController - null
at com.rsa.smc.sa.admin.service.entitlement.DefaultEntitlementService.getPerpetualDevices(DefaultEntitlementService.java:393)
at com.rsa.smc.sa.admin.web.controller.ajax.AdminSystemLicensingController.getOtherDevices(AdminSystemLicensingController.java:194)
at com.rsa.smc.sa.admin.web.controller.ajax.AdminSystemLicensingController$$FastClassBySpringCGLIB$$c11ab5d1.invoke(<generated>)
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)

CauseA problem has been detected in the Java code that does not render the licenses to show in the UI. It does not affect the actual licensing process itself; the services are still licensed correctly.
ResolutionSome of these issues have been addressed and are resolved in RSA Security Analytics version 10.6.1. If you are using metered licenses and have already upgraded to 10.6.1 and still see this we are aware of this and are planning on fixing this in a future release.