on Jun 14, 2016Article Content
| Article Number | 000033277 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 |
| Issue | Manual backups failing with Error:com.rsa.authmgr.radius.exception.RadiusSystemException:
 |
| Cause | Unknown. |
| Resolution | 1) Using the rsaadmin account, log in to the Authentication Manager 8.1 primary via SSH, the vSphere client or direct connection 2)Navigate to the server folder: rsaadmin@vm150:> cd /opt/rsa/am/server 3)Check the status of the RSA Services: rsaadmin@vm150 /opt/rsa/am/server:> ./rsaserv status 4 a) Scenario 1 : Radius services are not running RSA Database Server [RUNNING] RSA Administration Server with Operations Console [RUNNING] RSA RADIUS Server Operations Console [RUNNING] RSA Runtime Server [RUNNING] RSA RADIUS Server [SHUTDOWN] RSA Console Server [RUNNING] RSA Replication (Primary) [RUNNING] 4 b) Scenario 2 : Radius services are running RSA Database Server [RUNNING] RSA Administration Server with Operations Console [RUNNING] RSA RADIUS Server Operations Console [RUNNING] RSA Runtime Server [RUNNING] RSA RADIUS Server [RUNNING] RSA Console Server [RUNNING] RSA Replication (Primary) [RUNNING] 4 c) Before performing step 5, gather information for RSA Support. From the Operations Console > Administration > Download Troubleshooting Files. Troubleshooting files may be submitted to RSA Customer Support to help identify the cause of the Radius Socket connect issue. 5) For both the above scenario's, the solution is to Restart Radius Services which resolves the issue rsaadmin@vm150 /opt/rsa/am/server:>./rsaserv start radius Starting RSA RADIUS Server: * RSA RADIUS Server [RUNNING] Use restart to restart radius if it's running rsaadmin@vm150 /opt/rsa/am/server:>./rsaserv restart radius Starting RSA RADIUS Server: * RSA RADIUS Server [RUNNING] 6. Now the manual backup can be taken from the RSA Authentication Manager 8.1 Primary Operations Console. |