on Jun 14, 2016Article Content
| Article Number | 000033277 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 |
| Issue | Manual backups failing with Error:com.rsa.authmgr.radius.exception.RadiusSystemException:Unable to read RADIUS object- Could not create SSL socket |
| Resolution | 1) Using the rsaadmin account, log in to the Authentication Manager 8.1 primary via SSH, the vSphere client or direct connection 2)Navigate to the server folder: rsaadmin@vm150:> cd /opt/rsa/am/server 3)Check the status of the RSA Services: rsaadmin@vm150 /opt/rsa/am/server:> ./rsaserv status 4 a) Scenario 1 : Radius services are not running RSA Database Server [RUNNING] RSA Administration Server with Operations Console [RUNNING] RSA RADIUS Server Operations Console [RUNNING] RSA Runtime Server [RUNNING] RSA RADIUS Server [SHUTDOWN] RSA Console Server [RUNNING] RSA Replication (Primary) [RUNNING] 4 b) Scenario 2 : Radius services are running RSA Database Server [RUNNING] RSA Administration Server with Operations Console [RUNNING] RSA RADIUS Server Operations Console [RUNNING] RSA Runtime Server [RUNNING] RSA RADIUS Server [RUNNING] RSA Console Server [RUNNING] RSA Replication (Primary) [RUNNING] 5) For both the above scenario's, the solution is to Restart Radius Services which resolves the issue rsaadmin@vm150 /opt/rsa/am/server:>./rsaserv start radius Starting RSA RADIUS Server: * RSA RADIUS Server [RUNNING] 6. Now the manual backup can be taken from the RSA Authentication Manager 8.1 Primary Operations Console. |