000033277 - Backups failing with Error:Unable to read RADIUS object- Could not create SSL socket in the RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033277
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
 
IssueManual backups failing with Error:com.rsa.authmgr.radius.exception.RadiusSystemException:
Unable to read RADIUS object- Could not create SSL socket


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Resolution1) Using the rsaadmin account, log in to the Authentication Manager 8.1 primary via SSH, the vSphere client or direct connection
2)Navigate to the server folder:
   rsaadmin@vm150:> cd /opt/rsa/am/server
3)Check the status of the RSA Services:
   rsaadmin@vm150 /opt/rsa/am/server:> ./rsaserv status 
4 a) Scenario 1 : Radius services are not running 
RSA Database Server [RUNNING] 
RSA Administration Server with Operations Console [RUNNING] 
RSA RADIUS Server Operations Console [RUNNING] 
RSA Runtime Server [RUNNING] 
RSA RADIUS Server [SHUTDOWN] 
RSA Console Server [RUNNING] 
RSA Replication (Primary) [RUNNING] 
4 b) Scenario 2 : Radius services are running 
RSA Database Server [RUNNING] 
RSA Administration Server with Operations Console [RUNNING] 
RSA RADIUS Server Operations Console [RUNNING] 
RSA Runtime Server [RUNNING] 
RSA RADIUS Server [RUNNING] 
RSA Console Server [RUNNING] 
RSA Replication (Primary) [RUNNING] 
5) For both the above scenario's, the solution is to Restart Radius Services which resolves the issue
rsaadmin@vm150 /opt/rsa/am/server:>./rsaserv start radius
Starting RSA RADIUS Server: * 
RSA RADIUS Server [RUNNING] 
6. Now the manual backup can be taken from the RSA Authentication Manager 8.1 Primary Operations Console.



 

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