000015420 - How to troubleshoot 'NIC server is currently not available'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015420
Applies ToEnvision 3.5.x, 3.7.x, 4.x
IssueDebugging Java applets
NIC server is currently not available.
Local access to the enVision event viewer works.
CauseThis message can appear while the workstation accessing the enVision interface via a web browser can not download all the applets / java apps required to start the event viewer.

To turn on debug mode for Java runtime on the workstation:


  1. Go to the Windows Control Panel -> Java

    Click the Advanced tab. Then select:


a.       Under Settings open up ?Debugging?, enable ?Enable tracing?, ?Enable logging? and ?Show applet lifecycle exceptions? options


b.       Open Java console and enable Show console


c.        Click OK to confirm the change.


  1. Login to enVision and go to Analysis tab. Now click on the message view and a Java console dialog box will appear.


a.       Wait until you have received the error message ?NIC server is currently not available.? and click copy on the java console and paste the content into a text file so it can be analyzed. This text file will be useful for RSA Customer Support.


A typical solution to overcome this is in kb Failed to connect to event viewer remotely

WorkaroundThe enVision service is protected by a firewall.
Legacy Article IDa42937