|Applies To||RSA Authentication Manager 8.1|
|Issue||Cannot synchronize token in RSA Authentication Manager 8.1.|
Error "Tokencode was previously used" when synchronizing token through the Security Console.
"There was a problem processing your request. TokenCode was previously used? Both codes entered, second code gave error. Reboot fixed this
System time on primary and replica(s) are in sync.
|Cause||The token seed records may have become corrupted.|
The token has a watermark and it has either a past or future date and time, probably due to the result of the authentication manager running with a past or future time.
If reboot or clear cache does not work, RSA Customer Support has a workaround to try and resolve this technical issue which can be tried before contacting RSA Customer Support for further assistance.
Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.
|Legacy Article ID||a64728|