|Applies To||RSA Security Analytics|
RSA Security Analytics 10.3.2
Internet Explorer 10
Internet Explorer 11
|Issue||Entitlements disappear in the RSA Security Analytics UI when using Internet Explorer.|
Entitlements disappear from Administration -> System -> Licensing in the SA UI.
Error Message (/var/log/fneserver/fne-error.log): Error performing FNO poll for updated licenses: FNE Error 0x7000001c (Server was not able to process request correctly) System Error 10. Details [1,4,6,0[7000001C,A,2501E3]]
Error Message (/var/log/fneserver/fne-error.log): Error performing online sync to FNO: FNE Error 0x7200006d. Details [1,4,6,0[7200006D,0,5F009D]].
|Resolution||This issue has been permanently resolved in RSA Security Analytics 10.3 SP5. However, as a workaround, the Google Chrome or Mozilla Firefox browsers may be used instead of Internet Explorer to navigate the Security Analytics UI.|
|Legacy Article ID||a65077|