|Applies To||RSA SecurID Appliance|
RSA Key Manager Server Appliance
RSA Data Protection Manager (DPM) Appliance
RSA enVision Appliance
Dell PowerEdge R710
Dell PowerEdge 2950
|Issue||Lost power supply redundancy. Check PSU cables.|
Power is still being supplied to the Appliance hardware.
The message ?Lost power supply redundancy. Check PSU cables." means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.
Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.
After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).
NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).
Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:
NOTE: the contact name is the person who will receive the replacement hardware.
Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.
|Legacy Article ID||a65707|