000017451 - Lost power supply redundancy. Check PSU cables. displayed on the LC D status. - RSA Key Manager - RSA DPM

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000017451
Applies ToRSA SecurID Appliance
RSA Key Manager Server Appliance
RSA Data Protection Manager (DPM) Appliance
RSA enVision Appliance
Dell PowerEdge R710
Dell PowerEdge 2950
IssueLost power supply redundancy. Check PSU cables.
Power is still being supplied to the Appliance hardware.
Resolution

The message ?Lost power supply redundancy. Check PSU cables." means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.


 


Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.


 


After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).


 


NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).


 


Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:


 



  

Case Number


  
 

  

Company Name


  
 

  

Contact Name (First Name and Last Name)


  

  

 


  

  

Contact Telephone Number


  

  

 


  

  

Contact Email Address


  

  

 


  

  

Customer Shipping Address


  

  

 


  

  

Appliance Unit Serial Number


  

  

 


  

  

Failed PSU (PSU Serial Number and Part Number)


  

  

 


  

  

Problem


  

  

?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status.


  

 


  

I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual.


  

 


  

Clearing the LCD status does not resolve the issue.


  

 


  

 


NOTE: the contact name is the person who will receive the replacement hardware.


 


Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.

Legacy Article IDa65707

Attachments

    Outcomes