000015538 - Unable to log in when clicking on 'Login via Access Manager'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000015538
Applies ToRSA Key Manager Server 2.1.3
RSA Key Manager Server 2.5.0.x
RSA Key Manager Server 2.7
RSA Key Manager Appliance
Issue"Identity not found for Axm user" is thrown in RKM server log
Unable to log in when clicking on "Login via Access Manager"
CauseThe Access Manager user is not bound to any RKM identity
ResolutionLog in to RKM Administration console using another Super Administrator
Create a new Identity. You can use the same name as the AxM username for consistency.
In the Access Manager user textbox, provide the AxM username and save.
Legacy Article IDa50940

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